Return PolicyEffective Date: June 3, 2025At Sreevelli, your satisfaction is our top priority. We understand that sometimes a product may not be exactly what you expected. Our return policy is designed to be fair and simple, while ensuring the highest quality standards.1. Return EligibilityWe accept returns under the following conditions:The item is damaged, defective, or incorrectThe return request is raised within 48 hours of deliveryThe item is unused, with original tags, packaging, and invoice intactNote: Returns are not accepted for:Personalized or custom-made jewelryItems that show signs of wear, use, or damage after deliveryProducts bought during clearance or promotional sales (unless defective)2. Return ProcessTo request a return:Email us at [your email address] with your order number, a photo/video of the item, and a brief description of the issue.Our team will review and approve the request if it meets our return criteria.If return shipping is required, we will provide you with the return address and instructions.3. Return ShippingReturn shipping costs are the customer’s responsibility, unless the item was defective or incorrectly sent.We recommend using a trackable courier service to ensure safe delivery of returned items.4. Inspection and ApprovalOnce we receive your returned item, our team will inspect it.You will be notified whether your return is approved or rejected within 3–5 business days.5. Refund or ExchangeAfter approval, you can choose between:A full refund to your original payment method (processed within 7–10 business days), orAn exchange or store credit for future purchases
english
