Refund PolicyEffective Date: June 3, 2025At Sreevelli, we take pride in the quality and craftsmanship of our jewelry. If for any reason you are not completely satisfied with your purchase, our refund policy outlines the conditions under which returns and refunds are accepted.1. Eligibility for RefundsRefunds are only offered under the following conditions:You received a damaged, defective, or incorrect productThe issue is reported within 48 hours of deliveryThe item is unused, in original condition, with tags and packaging intactCustom-made, personalized, or altered items are non-refundable unless they arrive damaged.2. How to Request a RefundTo initiate a refund, please follow these steps:Email us at [your email address] with:Your order numberClear photos/videos of the issueA brief description of the problemWait for approval and instructions from our support team.If required, ship the item back to the return address provided.3. Refund ProcessOnce we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.Approved refunds will be processed within 7–10 business days to your original payment method.Shipping charges are non-refundable unless the error was on our part.4. Late or Missing RefundsIf you haven’t received a refund yet:Check your bank account again.Contact your credit card company—it may take time before the refund is officially posted.If you've done all of this and still haven’t received your refund, please contact us at [your email address].5. ExchangesWe only replace items if they are defective or damaged. If you need to exchange a product, email us with your request.6. CancellationsOrders can be cancelled within 6 hours of placing them.After dispatch, cancellations are not accepted.
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