Cancellation PolicyEffective Date: June 3, 2025At Sreevelli, we strive to process and ship your orders as quickly as possible. If you need to cancel an order, please read our cancellation policy carefully.1. Order Cancellation WindowOrders can be cancelled within 6 hours of placing the order.After 6 hours, or once the order has been processed or shipped, it cannot be cancelled.2. How to Cancel an OrderTo request a cancellation:Email us at [your email address] with your Order ID and reason for cancellation.If the request is within the 6-hour window and the order has not been processed, we will confirm the cancellation and issue a refund.3. Cancellation ChargesNo cancellation fee will be charged for eligible cancellations made within the allowed time frame.If the order has already been processed or customized, the full amount may be non-refundable.4. Custom & Personalized OrdersCustom-made or personalized jewelry is not eligible for cancellation once the order is confirmed.5. Refund TimelineIf your cancellation is approved:The refund will be processed to your original payment method within 7–10 business days.You will receive an email confirmation once the refund is initiated.
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